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Home / Articles / News / Opinion /  Zane's World
Opinion 07.07.2010 6 Comments

Zane's World

Name Game

By Zane Fischer
underwrap The Santa Fe University of Art and Design has a new logo and signage—but it’s being kept under wraps until we all behave well enough to see it.
Focus groups aren’t just for political candidates, new flavors of cereal and detergent packaging choices anymore—they’re now for naming colleges.

Or, rather, universities.

Laureate Education Inc. employed focus groups—random people asked to express their perceptions, beliefs and attitudes—to assist it in determining the new name for the College of Santa Fe. The result is the Santa Fe University of Art and Design.

Here are the problems to which SFUAD is apparently a solution:

• Lots of older alumni and the Christian Brothers (who founded CSF) despise the idea of an international for-profit education conglomerate man-handling their beloved institution (regardless of the institution’s need for some manhandling).

• Exchange students from Laureate’s other schools around the world will think they’re being sent back to secondary school— “college” commonly refers to a degree-granting institution only in the US and, weirdly, Ireland.

• The old name doesn’t reflect the school’s new focus on, apparently, art and design.

• Prospective students who search the internet for information on the College of Santa Fe will find—horror of horrors—unfavorable media reports about its recent troubles or, as some of us call it, the truth. The truth makes marketing tough, we’re told.

Fair points for the most part, although changing the name of CSF is not like changing the name of Harvard University—there’s no real loss of prestige. (Although, I bet if you hired a focus group to name a university in Cambridge, Mass., “Harvard” wouldn’t even make it past the first round.)

It is legitimately important for the Santa Fe school to have a name that appeals to an international student body, leaving aside that students who can’t juggle a few regional terminology differences probably don’t belong in college, much less “university.” “University” has never been as precious a term as many think, but it has had no weight whatsoever since the rise of the University of Phoenix. SFUAD does plan to offer graduate degrees in fine arts in order to proudly fly the “U,” and will likely expand its graduate offerings in the future.

The City of Santa Fe required Laureate to keep “Santa Fe” in the name of the school in perpetuity, and adding “art and design” makes it all pretty straightforward. No judgment call one way or the other, but the insistence on including “design” in the name lends a distinctly commercial feel that doesn’t obviously embrace the school’s existing foundation in fine art, writing, experimental music, Lasallian community engagement and malleable majors.

The Google justification is nave on its face. A name change doesn’t fool the crowd-sourced wisdom of the internet. It also doesn’t matter much—it’s a new school with a new direction, and those are the merits on which it’s going to attract (or fail to attract) students. However, it’s a key argument in terms of Laureate’s lease with the city. The lease grants the ability to change the name only in the event that Laureate finds marketing of the school to be hampered by the College of Santa Fe name.

Santa Fe University of Art and Design is actually included in the lease as a possible name configuration. Laureate does not appear to have have formally submitted and justified a name change to the “governing body” as required by the lease, but that will probably be done as a formality between now and the fall term when the name change is scheduled to take effect.

What neither leases nor focus groups can tell us is how are we to pronounce the acronym? I mean, this is important for an art school. Is it sfoo-ad or is it sfwad? I intend to get to the bottom of it during an interview with new President John Gordon later this month. That is, if I’m allowed.

One change in school policy and practice that hasn’t been publicized is SFUAD’s “guidelines for journalists,” which read like boilerplate media standards borrowed from China.

For example: “All members of the news media interested in attending events, capturing images on campus or arranging interviews with students, faculty, or staff must first contact the communications office” for “permission, guidance, and escort requirements.”

Er, to attend an event? Escort requirements? The communications office, by the way, is located in Maryland.

It gets worse. Journalists, even when attending events that are open to the public, “must visibly display valid press credentials” and “we ask that members of the media request the right of our students, faculty, and staff not to be filmed, photographed, or audio taped without first getting their explicit, written permission.”

Mostly, it’s bullying language that is wholly separate from the laws of the State of New Mexico, not to mention to the US Constitution. There’s always the possibility it’s retaliatory language for SFR Staff Writer Corey Pein’s grim overview of the CSF situation, but it’s pretty typical language for a large corporation to use. It’s not, however, the best media approach for an entity with an acknowledged public relations problem.

And that’s the real question in Santa Fe. Maybe the shift to SFUAD helps with marketing and maybe it doesn’t. But what will it do to make the new school an open and real participant in the community?

Follow Zane’s World on Twitter: @Zanes_World
 
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07.07.2010 at 08:20 | Reply |

Laureate's problem has been that they just don't "get" Santa Fe.  They are attempting to apply a cookie-cutter formula that seems to work for all of their other schools.  Anyone who has spent time here knows for sure that the way things are done in this town are not paralleled anywhere else on this planet.  This is why we love it here.  There continues to be a disconnect between the new college and the Santa Fe community.  Policing the press certainly won't make things any better.

 

07.08.2010 at 10:56 | Reply |

Laureate's marketing scheme may help them attract the thousands of domestic and international students they promised Santa Fe, which is important, but if they want to be well-received in this community they need to be conscious about not making some of the same mistakes their ill-managing predecessors did. I.E. they shouldn't be so draconian with the press. And they would be wise to actively consult people in this community and within the smaller CSF... I mean SFUAD... community to inform their direction, and their relations with the Santa Fe community at large. 

Cheryl's right. Santa Fe doesn't fit any semblance of cookie-cutter simplicity. CSF didn't fit into any kind of reasonable box either. Laureate needs to understand that a full court marketing plan and rebranding is not going to suffice in terms of making the school attractive, meaningful, and sustainable, nor will it solve all negative PR perceptions of the school. They need to break out of their corporate hierarchy a bit and honestly engage with the community. They need to let this place and its past inform SFUAD's future. 

Sure, CSF had serious problems that SFUAD should not replicate, and Laureate has demonstrated strengths and assets that CSF never had, but they shouldn't throw the baby out with the bathwater.

 

07.12.2010 at 04:58 | Reply |
me

ugh. SFUAD is just...lame. couldnt they think of anything better. It doesn't have that "ring" to it like other schools.

 

07.26.2010 at 07:23 | Reply |
Max

I agree.  SFUAD is a ridiculous acronym, and C-S-F is much more succint.  But that's not the main issue.

I will be starting the fall semester.  I flew in for one day and talked to the department chair, which included a full disclosure of what had happened previously (and why he was drawn out of retirement to save the sinking ship he loved).

The city of Santa Fe itself, the campus, the amenities, the very personal touch that John and Pablo and Vic and Angell gave me in my short visit, (and the scholarship didn't hurt, either) - these are the things that got CSF onto the short list, and finally became my affirmed choice.

The learning institution located at 1600 St. Michael's Drive, regardless of the politics and some marketing genius' name, is the place where I am connecting my fortunes.  To that end, I will rally to the banner - whatever the shape, color, and lettering appears thereupon - and proudly proclaim myself a student.

The worries you have, though, are shared.  You see, a thousand rights can be undone by a wrong (especially a very big series of wrongs).  CSF (spelled, "College of Santa Fe") is a place with a lot of history and a moderately decent alumni base.  The problems of the recent past shouldn't be any different than losing seasons for a professional team: owners change, but the fans still love it - and a better season brings in new fans.

Yes, I didn't realize until I visited that CSF/ SFUAD/ whatever was an 'arts college' - so there is merit in the name change.  But I think the one-two punch of changing the name AND corporate martinets mucking with a culture they don't understand is worse for business than can be calculated.  In one fell stroke, they might've alienated the alumni and those who favored (or at least were familiar with) the school, while ensuring that press is either 'sterile' or even - as expected when someone tries to stymie the press - negative.

As for students?  We know what the printed word is for journalists, but how does that affect students??  Does this mean that I have to get express written permission if I update Facebook?  Cause let's face it, social media and blogs are tantamount to a form of journalism these days ... even if it isn't necessarily 'good' journalism.  People still read.  Wow, I could get kicked out of school for posting rehearsal pics, right?  Because it would be a CS, dammit, SFUAD function on SFUAD grounds by SFUAD, ummm, personnel? 

I can't wait to tempt the dragon.

 

07.26.2010 at 09:07 | Reply |

Sounds like Santa Fe will do just fine with students like you, Max. Hopefully, you'll be looking for an internship....

 

 
 
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